Terms of Use

Last updated: November 9, 2026

These terms apply when you use the Brew-ha app to order from Brew-ha Cafe & Bar, National Highway, Poblacion Norte, Maria, 6229 Siquijor. By creating an account or placing an order, you agree to them.

1. Orders

All app orders are for pickup at the café.
An order is confirmed when it appears in your order history with an order number. Show that number at the counter.
The café may pause app orders, for example outside opening hours. While paused, you can browse the menu but not order.
Items can sell out after you order. If we cannot fulfil your order, we will cancel it and refund you in full.
Prices shown in the app are the prices you pay. Prices may change, but your order is charged at the price shown when you placed it.

2. Payment

Cash: pay at the counter when you pick up.
Bank or e-wallet transfer: available to signed-in customers. Send the exact total to the account shown at checkout, then upload a screenshot of the payment. We start preparing your order once our staff confirm the payment arrived.
If a receipt cannot be verified, we will tell you why in the app and you can upload a new one.
Uploading a fake or altered receipt is fraud. We will cancel the order and may close the account.

3. Cancellations and refunds

Only café staff can cancel orders. To cancel, contact us before your order is being prepared. Once preparation starts, we may not be able to cancel it.
If we cancel your order, or you cancel in time, paid orders are refunded in full within 24 to 48 hours, in cash or by GCash.
If a voucher was used on a cancelled order, it is returned to your account.

4. Loyalty program

The loyalty program is for signed-in customers. Guest orders and orders placed at the counter do not earn stamps.
You earn 1 stamp for each eligible drink (marked ★ in the menu) in a completed order. Stamps are added when the order is picked up, not when it is placed.
Every 10 stamps automatically become 1 free drink voucher. Stamps do not expire.
A voucher covers one eligible drink, up to ₱120, applied to the most expensive eligible drink in the order. One voucher per order.
Vouchers expire 60 days after they are issued. The free drink does not earn a stamp.
Stamps and vouchers have no cash value and cannot be transferred, sold or exchanged for cash.
We may change or end the program with notice in the app. Vouchers already issued stay valid until they expire.

5. Your account

Give accurate details, especially your contact number, so we can reach you about your order.
Keep your password private. You are responsible for orders placed through your account.
You can delete your account at any time from the app (see the Privacy Policy).
We may suspend accounts used for fraud or abuse of the loyalty program.

6. Food and allergies

Our menu does not list every ingredient. If you have an allergy or dietary restriction, ask our staff before ordering.

7. Liability

To the extent allowed by Philippine law, Brew-ha is not liable for losses caused by app downtime, network problems, or payments sent to an account other than the one shown at checkout.

8. Changes and governing law

We may update these terms; the date at the top shows the latest version. These terms are governed by the laws of the Philippines.

9. Contact

info.brewha@gmail.com · 0916 266 8181

Privacy Policy

Brew-ha Cafe & Bar collects only what it needs to take your orders, verify payments and run the loyalty program. We do not sell your data. This policy follows the Philippine Data Privacy Act of 2012 (RA 10173).